While VideoGen works hard to deliver fast, high-quality exports, there are a few steps you can take if you notice delays in the process.
Step 1: Try a Different Browser
Sometimes, slow export performance can be related to the browser you’re using. We recommend switching to one of the following supported browsers for optimal performance:
Google Chrome (recommended)
Mozilla Firefox
Microsoft Edge
Opera
Make sure your browser is up-to-date for the best compatibility and speed.
Step 2: Consider the Length and Complexity of Your Video
Longer videos naturally take more time to process, especially if they include high-resolution footage, numerous edits, or intricate captioning. If your video is on the longer side, try the following:
Split your video into smaller sections. Exporting in parts can significantly reduce processing time.
Add more background clips. When too many captions appear in a single scene, it can overwhelm the system. Distributing captions across more scenes ensures a smoother export and a cleaner visual presentation.
NOTE: Videos that include generative images or high-resolution uploads (such as 4K or large file-size media) may require more processing time. These media assets demand additional system resources to render properly, so a longer wait time is expected in such cases.
If you’ve tried the suggestions above and your export is still taking longer than expected, please be assured that we’re actively working to improve the experience.
Need Help?
If you encounter any issues or have questions, please visit our Help Center or contact VideoGen Support. We’re here to assist you every step of the way.