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My export is taking too long – what can I do?

Slow or stuck export? Try a fresh export, smaller files, and browser fixes. Long or complex videos can take more time.

Written by Linh Hoang

Exports usually finish without extra steps. If yours is slow or stuck, work through the lists below.

Common reasons exports take longer

  • Very large media files or a long timeline with many effects.

  • Heavy uploads (large images or video) that add processing time.

  • Stale browser cache or cookies.

  • Extensions, VPNs, or an outdated browser.

  • Weak Wi‑Fi or other apps using CPU, memory, or disk.

  • A device that is low on memory or underpowered for the project size.

Try these first

Start here—they often fix slow or failed exports:

  1. Export again — A second attempt clears many one-off errors.

  2. Use smaller media — Files in the ~25–50 MB+ range can slow things down. Compress or swap in smaller assets when you can.

  3. Remove your logo temporarily — Retry export to see if the logo step is involved.

If it is still slow or failing, continue below.

Browser and device checks

Try one change at a time, then export again:

  1. Clear cache and cookies.

  2. Hard refresh the tab: Shift + Reload or Ctrl/Cmd + Shift + R.

  3. Switch browsers — Latest Chrome, Firefox, or Safari work best.

  4. Update the browser you are using.

  5. Disable extensions and VPNs during export.

  6. Restart the device to free memory.

  7. Check the network — Stable, fast internet helps.

  8. Try another device — For example, move from phone to laptop if you can.

Then run the export again.

Length and complexity

Long videos, high-resolution footage, dense captions, and many stacked edits need more processing time.

You can:

  • Split the project — Export shorter sections, then combine outside VideoGen if needed.

  • Spread captions across scenes — Very caption-heavy scenes can be harder to render; more background coverage can help.

Depending on settings and media, an export may take an hour or longer.

Ongoing habits

  • Keep runtime lean when possible.

  • Close unused tabs and heavy background apps before exporting.

  • Clear cache periodically and keep the browser up to date.

  • Still stuck after these steps? Contact VideoGen Support with your project ID and a screenshot of the export status.

Note: Generative images and very high-resolution uploads (for example 4K or very large files) need more render time. Longer waits are normal for those projects.

We are always improving export speed and reliability—thank you for your patience while a long job finishes.

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