If your payment fails, don't worry—there are several common causes and easy steps you can take to resolve the issue:
Check Your Payment Information: Ensure that the details you entered (like your card number, expiration date, and CVV) are correct. A simple typo can cause a payment to fail.
Confirm Card Validity: Make sure your credit or debit card is still valid and hasn't expired. If it has, you'll need to use a different card.
Verify Funds: Ensure that your account has sufficient funds or available credit to cover the payment.
Try a Different Payment Method: If the problem persists, consider using a different card or payment method.
Disable VPN or Pop-up Blockers: Sometimes, a VPN or pop-up blocker can prevent the 3D Secure Verification page from loading properly. Disable these and try again.
Clear Cookies and Browser Cache: Clearing your browser's cookies and cache can resolve issues. If this doesn't work, try completing the payment in incognito mode.
Use a Different Browser: If all else fails, try making the payment using a different web browser.
Need Help with Payments?
If you encounter any issues or have questions about billing, please visit our Help Center or contact VideoGen Support. We’re here to assist you every step of the way.