Common Issues You Might Encounter
Videos not uploading or processing
Audio or video playback problems
Login or account access errors
Editing tools not responding
Payment or subscription issues
Basic Troubleshooting Steps
Step 1: Check Your Internet Connection
Make sure you have a stable and fast internet connection. Unstable connections can cause upload or playback errors.
Step 2: Clear Browser Cache and Cookies
Cached data can sometimes interfere with VideoGen. Clear your browser’s cache and cookies, then reload the site.
Step 3: Try a Different Browser or Device
If the problem persists, try accessing VideoGen on a different browser (e.g., Chrome, Firefox, Safari) or another device.
Step 4: Disable Browser Extensions and VPN
Extensions or VPNs can block some VideoGen features. Temporarily disable them and see if the issue resolves.
Step 5: Update Your Browser and Software
Ensure your browser and operating system are up to date for optimal performance and compatibility.
Step 6: Restart Your Device
Sometimes a simple restart can fix unexpected glitches.
Need Help?
If you’ve tried these steps and still experience issues, please contact VideoGen Support or visit our Help Center for further assistance.