Common issues
Uploads stuck or media not processing
Audio or video won’t play correctly
Login or account access errors
Editor tools not responding
Billing or subscription questions
Reload the page — fixes many short-lived glitches.
Use a desktop browser when you can — the full editor works best on a computer.
Check your connection — slow or unstable networks can interrupt uploads and playback.
Clear cache and cookies for videogen.io — stale data can break the editor; then reload.
Try another browser or device — Chrome, Firefox, or Safari on a different machine helps narrow the cause.
Disable extensions and VPNs temporarily — some tools block scripts or change routing.
Update your browser and OS — current versions reduce compatibility issues.
Restart your device — clears stuck background processes.
Tips
Start with a refresh—often that is enough.
If you contact support, include a screenshot and the exact message you see.