VideoGen

Quick checks that fix most common issues: refresh, browser, connection, cache, extensions, and updates.

Basic troubleshooting steps

Common causes of slow or stuck video generation and what to do.

Why is my video stuck generating?

What to check when narration timing does not line up with the visuals in your project.

Why is my voiceover out of sync?

What to check when uploads do not appear where you expect in VideoGen.

Why can't I find my uploaded files?

Common reasons the Premium iStock library is unavailable and what to check next.

Why can't I access premium stock footage?

Common reasons project translation may fail and what to check before trying again.

Why did my translation fail?

Not in the program yet? Join at videogen.io/affiliate-program, then use this guide for links, commissions, and promotion tips.

How to get started as a VideoGen Affiliate

If the AI narrator mispronounces a name or term, add a pronunciation replacement in voice settings, then regenerate the voiceover.

How to correct pronunciation

Writing clear and detailed prompts helps AI generate more accurate and visually appealing images.

How to write better prompts for AI Image

Adjust the volume of your background music to balance it with narration and other audio in your video.

How to control music volume

Emmanuel Rances

Anton Koenig

Frequently asked questions

Create a custom design with text, images, and links

Pricing

Find answers and get help from Intercom Support and Community Experts

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