VideoGen

Quick checks that fix most common issues: refresh, browser, connection, cache, extensions, and updates.

Basic troubleshooting steps

Common causes of slow or stuck video generation and what to do.

Why is my video stuck generating?

What to check when narration timing does not line up with the visuals in your project.

Why is my voiceover out of sync?

What to check when uploads do not appear where you expect in VideoGen.

Why can't I find my uploaded files?

Common reasons the Premium iStock library is unavailable and what to check next.

Why can't I access premium stock footage?

Common reasons project translation may fail and what to check before trying again.

Why did my translation fail?

Not in the program yet? Join at videogen.io/affiliate-program, then use this guide for links, commissions, and promotion tips.

How to get started as a VideoGen Affiliate

If the AI narrator mispronounces a name or term, add a pronunciation replacement in voice settings, then regenerate the voiceover.

How to correct pronunciation

Writing clear and detailed prompts helps AI generate more accurate and visually appealing images.

How to write better prompts for AI Image

Adjust the volume of your background music to balance it with narration and other audio in your video.

How to control music volume

Emmanuel Rances

Anton Koenig

Frequently asked questions

Create a custom design with text, images, and links

Pricing

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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