Common Issues You Might Encounter
Videos not uploading or processing
Audio or video playback problems
Login or account access errors
Editing tools not responding
Payment or subscription issues
Check your internet connection
Ensure it’s stable and fast—poor connections can interrupt uploads or playback.Clear your browser’s cache and cookies
Old data can cause unexpected issues. After clearing, reload the VideoGen editor.Try a different browser or device
If issues persist, open VideoGen in another browser (Chrome, Firefox, Safari) or on a different device.Disable browser extensions and VPNs
These can interfere with VideoGen features. Turn them off temporarily to test.Update your browser and operating system
Keeping them current ensures better performance and compatibility.Restart your device
A quick reboot can resolve minor glitches not fixed by other steps.
Tips
Start with the simplest fixes—sometimes, the quickest solution is just a browser reload.
If you’re still stuck, take a screenshot or note the exact error to share with support for faster troubleshooting.
Need Help?
If you’ve tried these steps and still experience issues, please contact VideoGen Support or visit our Help Center for further assistance.