Common Issues You Might Encounter
Videos not uploading or processing
Audio or video playback problems
Login or account access errors
Editing tools not responding
Payment or subscription issues
Reload the page - This often resolves temporary glitches.
Try using a computer instead of a phone or iPad - For better performance and full functionality.
Check your internet connection - Ensure it’s stable and fast; poor connections can interrupt uploads or playback.
Clear your browser’s cache and cookies - Old data can cause unexpected issues. After clearing, reload the VideoGen editor.
Try a different browser or device - If problems persist, open VideoGen in another browser (Chrome, Firefox, Safari) or on a different device.
Disable browser extensions and VPNs - Some extensions or VPNs may interfere with VideoGen features. Turn them off temporarily to test.
Update your browser and operating system - Keeping them current ensures the best compatibility and performance.
Restart your device - A simple reboot can often clear out background issues or memory glitches.
Tips
Start with the simplest fixes—sometimes, the quickest solution is just a browser reload.
If you’re still stuck, take a screenshot or note the exact error to share with support for faster troubleshooting.
Need Help?
If you’ve tried these steps and still experience issues, please contact VideoGen Support or visit our Help Center for further assistance.