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Troubleshooting an asset not showing in the preview

Written by Anton Koenig
Updated today

If a specific asset isn't appearing on the preview as expected, follow these steps:

1. Check if the asset is hidden behind another asset

If an asset is below another visual layer in the timeline, it might be covered by the top asset and invisible on the canvas.

→ Try reordering the asset to the top layer so it appears above others.


2. Check for animations or low opacity

If an asset has an animation (like a fade), it may not be fully visible at the current moment.

→ Move the playhead or play the video to see if the asset appears.
→ Check if the asset is partially transparent.


3. Check the current timing

The canvas only shows assets that are active at the current moment.

→ Scrub through the timeline to confirm the asset appears at a different time.


4. Check your connection or reload

If assets still aren’t appearing, it may be a loading issue.

→ Check your network connection
→ Reload the page and try again

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