You can review invoices in VideoGen even when a receipt email is missing.
Find an invoice
Sign in to the team that made the purchase.
Open Settings → Billing.
Under Invoices, click View invoices and open the invoice for the charge.
Billing controls are available to team members who can manage billing. If you do not see them, ask a team admin to check the invoice.
Check receipt emails
In Billing, check Email purchase receipts. VideoGen supports automatic purchase-receipt emails; you do not need to request every receipt manually. Check your spam folder and the email addresses used by your team admins. Turning on the setting does not resend older receipt emails.
If an invoice or receipt is still missing
Contact [email protected] with your VideoGen sign-in email, team name, charge date, amount and currency, and any invoice number you have. Do not send full card details.
A missing receipt email does not mean that your payment failed or that your VideoGen account does not exist. Support should check the account, billing team and invoice before explaining the cause. If the invoice link will not open, include that detail so we can investigate access.