If Premium iStock footage is unavailable, the most common cause is plan access or workspace permissions.
Common causes
Your current plan does not include premium stock access
You are in a workspace that does not have premium access enabled
The premium library is visible but locked until you upgrade
What to try
Check whether the premium library shows an upgrade or locked message.
Review your current plan in account or billing settings.
If you belong to more than one workspace, make sure you are in the correct one.
If you believe your plan should include premium stock, refresh the page and try again.
Still stuck?
If premium stock should be available on your plan and it still does not unlock, contact support and include your workspace name and a screenshot of what you see.