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Why is my video stuck generating?

Check progress, refresh the project state, and respond safely when a video build takes longer than expected.

Written by Anton Koenig

Video builds can take longer when a project has many scenes or uses generated images, video clips, avatars, or large uploads.


What to do

  1. Keep the project open and watch the progress indicator.

  2. If the page has stopped updating, refresh it to load the latest saved status.

  3. Check for a message explaining a missing input, credit issue, storage issue, or failed generation.

  4. If the build failed, return to the workflow, review the affected input, and try again.


Before retrying

  • Do not start another build while the current one is still running.

  • Check that uploaded files are still available.

  • Review your credit balance and any message shown in the project.

Contact support if the same project repeatedly fails after you retry with the displayed issue resolved.

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